Frequently Asked Questions

Everything you need to know about carrying your best friend in style.

How do I choose the right size carrier for my dog?

To ensure a perfect fit, measure your dog from collar to floor while they are in a sitting position. Compare this measurement and your dog's weight against our size chart found on each product page.

Is the K9 Sport Sack safe for my dog's back?

Yes, our carriers are designed with veterinary oversight to ensure proper spinal support. The ergonomic design keeps your dog in a natural sitting position while distributed weight across the wearer's shoulders.

What is your return policy?

We offer a 30-day return policy for all items in new, hair-free condition. Please ensure the product is clean and has all original tags attached to qualify for a full refund.

Do you ship internationally?

We certainly do! K9 Sport Sack ships to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location.

Can I wash my K9 Sport Sack?

We recommend hand washing your carrier with mild detergent and hanging it to air dry. Avoid machine washing or drying to preserve the structural integrity of the safety foam and buckles.

Are the carriers airline approved?

While many customers use our carriers for air travel, we recommend checking with your specific airline regarding their pet-in-cabin policies as requirements vary by carrier.